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Meet Our Team

Darlene Morales


I truly feel blessed living in the Olympia-Tumwater-Lacey area of Washington. The abundance of lakes, rivers and mountains provides so many opportunities for boating, hiking or skiing, and we’re just a short drive from Seattle and the Puget Sound. I moved to Olympia in 2003 but have lived in the general area my whole life.

Olympia has a lively, connected community where events take place nearly every weekend, like the Procession of the Species, Lakefair and Sand in the City, an annual fund-raising event for the Hands on Children’s Museum. I actively volunteer in my community through the United Way, the Red Cross, the Purple Purse Foundation and Kiwanis. I also sponsor many of my children’s sports teams and activities.

In my free time, I enjoy biking, running and speed walking. I’m also a voracious reader. I love all kinds of fiction, but especially science fiction, murder mysteries and books that make me laugh, often by British authors.

I began my career in the financial services industry and have been an Allstate agent since 2007. Becoming an agent really opened my eyes to the intricacies of insurance. It’s my job to educate customers as they make decisions that help make their futures a little more secure.

Doty Catlin


I came to the insurance industry 9 years ago when Darlene asked me to come and work with her to open this agency. Previously I had worked in finance with credit unions and an auto financing company.

I grew up in Aberdeen, WA. I moved to Olympia in 2000 with my then 7 year old daughter to go to school at SPSCC and Evergreen. I moved her here to give her a broader education experience.

I am a people person and I love interacting with my beloved clients! I love to provide education about how insurance can protect and enhance your life. One of the things I absolutely LOVE to do is discuss insurance with someone to whom it has never been explained before. I like to explain it in a way that makes sense to them. I love to help them find the “Aha! I get it!” moment.

I enjoy so many things! I love to work/volunteer in events and group within my community. I enjoy serving others and bringing light into people’s lives. I also really enjoy fashion and I have spent sometime working as a personal stylist. I love yoga and dancing! I really enjoy reading a good book.

My favorite way to spend the weekend is downtown with friends. Walking the lake, taking a yoga class, meeting up with friends for lunch at our favorite downtown spots! If not, then I am with my family. They are incredibly important to me.

I really love fashion and use it to express my creative side. I love helping others find their personal style.

Dawn Soran


My experience in insurance began 18 years ago while working with my husband, Don, who is a chiropractor in Thurston County. I learned quickly about Personal Injury Protection and how it provides medical coverage for those involved in auto accidents. I then came to the Morales Agency 5 years ago where my role here has been as a claims follow-up and retention specialist.

I grew up Montesano, WA in Grays Harbor County. I received my AA at Grays Harbor College, where my father was a professor. I then moved to St Louis with my husband where I studied accounting at St. Louis University.

My specialty as the claim liaison is where my passion lies. I provide the assistance necessary to make sure all of our clients have the most positive experience possible when dealing with a claim.
I am a very proud mom of 3! I have one working, one at a local college, and one attending WSU… Go Cougs!

My favorite way to spend the weekend is relaxing with my family and my 2 dogs

Before I came to the insurance industry I was a glass artist by trade.

I have been a parent volunteer for the last 18 years with the clubs and organizations my children have been involved in.